Need Help?
Contact the various business units below for support.
Marketing Help – Contact the Create Team for marketing questions or Smarketing assistance.
Business Help – Contact your BIC for business decisions, client relations, and company policies.
Technical Help – Visit Help.HawaiiLife.com or email Help@HawaiiLife.com
ADDITIONAL SUPPORT RESOURCES
Hawaii Life Knowledge Base - Visit the Knowlege Base for all types of company information, support topics and resources.
Common Questions
Q: "Why can't I enter an escrow officer, realtor, vendor, on my Escrow in PropertyBase!"
A: For data integrity purposes and so that all agents can access these vendors, Hawaii Life needs to create and own these contacts in our system. Please submit any vendor that is not available to Help@HawaiiLie.com, and we will get them in ASAP.
Q: "Why is my listing not displaying correctly on Hawaiilife.com?"
A: Could be a million reasons, but we would love to research it for you. Sometimes it is sloppy data entry by the agent in the MLS, but a lot of the times is has to do with our database and server. We consider data integrity paramount to what we are trying to accomplish with the website. Please bring these issues to our attention right away! Again, email Help@HawaiiLife.com and be sure to include the MLS # and property address.
Sign-On & Training
If you need further support with sign-on, Hawaii Life login accounts, Gmail, blog set-up, Docusign and Salesforce accounts, contact our onboarding team at onboarding@HawaiiLife.com.
PropertyBase/Salesforce is our CRM and transaction management software. It is a powerful tool and takes a few walk-throughs to get the hang of. Rhonda Hay is our statewide systems trainer and should be contacted for questions about data input and system applications.
Rhonda Hay, Sign-on and Training Rhonda@HawaiiLife.com)
Business
BICs can assist you with best-practice business decisions, client relationships, and company policy. If you have a conflict or problem that directly involves your BIC, then, and only then, contact the Principal Broker.
Roy Vandoorn, Principal Broker (RoyVandoorn@HawaiiLife.com)
Rhonda Lee Hay, Managing Broker, Director of Operations (Rhonda@HawaiLife.com)
Palo Luckett, Managing Broker (Palo.Luckett@HawaiiLife.com)
Rod Easterly, BIC Kauai (Rod@HawaiiLife.com)
Jeff Simon, BIC Maui (JeffSimon@HawaiiLife.com)
Jeanie Schmaltz, BIC Oahu (JeanieSchmaltz@HawaiiLife.com)
Jon Mann, BIC Oahu (Jon.Mann@HawaiiLife.com)
Carrie Nicholson, BIC HL1 (Carrie@HawaiiLife.com)
Renee Hill, BIC Big Island (ReneeHill@HawaiiLife.com)
Mike Despard, BIC Big Island (MikeDespard@HawaiiLife.com)
Beth Thoma Robinson, Director of Conservation and Legacy Lands (Beth@HawaiiLife.com)
Transaction Management
Hawaii Life has a Transaction Management(TM) team that handles escrows from opening to closing. The Basic service is complimentary for transactions involving Hawaii Life Leads. (Does not include LeadingRE referrals). You can also upgrade the basic service to full service for Hawaii Life Leads for half price.
DiSC® Profile Training
In this video, Beth Holiday defines personality types and how recognizing these types will help your interactions with potential buyers:
In this video, Beth Holiday gives great ideas for making yourself a more productive worker: