5. Support & Tutorials

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General Support

Hawaii Life Wiki: Here you will find General Help, Website, Technical, Blog, PropertyBase, Forms, Tutorials, Etc.


Go to Info.HawaiiLife.com as a first step in researching or solving any issues you might have. If you do not find a solution in the Wiki, or are unsure of whom to contact on a particular subject, any request can be sent to Support@HawaiiLife.com. Our support help desk is setup to receive your tickets and assign them to the appropriate department. We prioritize by time received and urgency of issue. We try to respond within 24 hours, but allow for 3-5 days for tickets to be complete.


For help with general questions or issues, visit our FAQs or email Support@HawaiiLife.com


HawaiiLife.com Website Support

For help with the HawaiiLife.com website, visit Help.HawaiiLife.com or email Help@HawaiiLife.com


Technical Support

For help with technical questions or issues, visit our FAQs or email Support@HawaiiLife.com


Marketing Support

For help with marketing related questions or issues, visit the Smarketing Support page. If you don't find what you are looking for email Creative@HawaiiLife.com.


Ready to place an order? Marketing requests should be run through our Smarketing System. These jobs include, listing flyers, business card, postcards, letters, etc. Issues with these items should be conveyed through the comments section of the ticket item in the Smarketing system. If you are having trouble accessing jobs or need information before processing an order, you can contact the creative team directly (Create@HawaiiLife.com).


Luxury Portfolio

Luxury Portfolio is the largest network of Top Independent Brokerages in the world, and is a program for $1M+ listings, currently available to Maui, Oahu, Kauai and Big Island agents. There is a yearly fee. For additional questions, please email Katie Minkus , contact her directly 808-443-6990, email Lisa Pegg or contact her directly at 808-797-9565.


Program Information:

LP iPad App Flyer

LP Latest Statistics

LP Listing Presentation Box

LP Listing Presentation Sheets

LP Magazine Pages

LP Marketing Support Flyer

LP Tools Salon 2016

LP Top Ten Tools

LP What To Say When Competing Against

LP What Every Sales Associate Should Know

LP White Paper 2011

LP White Paper 2013

LP White Paper 2014

LP White Paper 2015

LP White Paper 2016

LP Just Got A Listing


Agent Website Support

For help with general questions or issues with your custom website, email Sites@HawaiiLife.com


Tutorials

Browse through our collection of educational video tutorials.


Additional Support Resources

Most Common Questions

Q: "Why can't I enter an escrow officer, realtor, vendor, on my Escrow in PropertyBase!"

A: For data integrity purposes and so that all agents can access these vendors, Hawaii Life needs to create and own these contacts in our system. Please submit any vendor that is not available to Support@HawaiiLie.com, and we will get them in ASAP.


Q: "Why is my listing not displaying correctly on Hawaiilife.com?"

A: Could be a million reasons, but we would love to research it for you. Sometimes it is sloppy data entry by the agent in the MLS, but a lot of the times is has to do with our database and server. We consider data integrity paramount to what we are trying to accomplish with the website. Please bring these issues to our attention right away! Again, email Help@HawaiiLife.com and be sure to include the MLS #.


Sign-On & Training

If you need further support with sign-on, HL login accounts, Gmail, blog set-up, Docusign and Salesforce accounts, contact our "Initiator", Rhonda Hay (rhonda@HawaiiLife.com).


PropertyBase is our CRM and transaction management software. It is a powerful tool and takes a few walk-throughs to get the hang of. Rhonda Hay is our statewide systems trainer and should be contacted for questions about data input and system applications.

Rhonda Hay, Sign-on and Training Rhonda@HawaiiLife.com)


Business

BICs can assist you with best-practice business decisions, client relationships, and company policy. If you have a conflict or problem that directly involves your BIC, then, and only then, contact the Principal Broker.


Katie Minkus, Director of Business Development (KatieMinkus@HawaiiLife.com)

Beth Thoma Robinson, BIC Big Island (Beth@HawaiiLife.com)

Jeff Simon, BIC Maui (JeffSimon@HawaiiLife.com)

JJ Leininger, BIC Poipu, Kauai (JJ@HawaiiLife.com)

Fannie Cline, BIC Oahu (Fannie@HawaiiLife.com)

John Climaldi, BIC Oahu (JohnClimaldi@HawaiiLife.com)

Julie Archambeau, BIC Oahu (JulieArchambeau@HawaiiLife.com)

Julie Keller, BIC Big Island (Julie@HawaiiLife.com)

Renee Hill, BIC Big Island (ReneeHill@HawaiiLife.com)

Leiola Augustine, BIC Big Island (Leiola@HawaiiLife.com)

Rhonda Lee Hay, BIC Maui (Rhonda@HawaiLife.com)

Rod Easterly, BIC Kauai (Rod@HawaiiLife.com)

Matt Beall, Principal Broker (Matt@HawaiiLife.com)


Transaction Management

Hawaii Life has a Transaction Management(TM) team that handles escrows from opening to closing. The Basic service is complimentary for transactions involving HL Leads. (Does not include LeadingRE referrals.)


Visit Us Online


DiSCĀ® Profile Training

In this video, Beth Holiday defines personality types and how recognizing these types will help your interactions with potential buyers:

Improve Your Relationships


In this video, Beth Holiday gives great ideas for making yourself a more productive worker:

Self Mastery Seminar

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